ITEA Virtual Lunch and Learn Series ~ FREE to Members! | International Test and Evaluation Association
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The Transportation Security Administration (TSA) frequently studies human performance outcomes related to threat detection, security effectiveness, and compliance with Standard Operating Procedures (SOPs). Recent years expanded studies to include the examination of cognitive drivers of human performance. Trust and its influence on both acceptance, use, and performance on various technologies is a cognitive driver gaining more attention across industries as personnel must rely on technology to support their daily tasks. The study we will review provides an overarching view of how TSA examined the role of trust in automation on one facet of security screening performance. TSOs are required to both efficiently and effectively identify security threats in real-time while maintaining passenger flow at airport checkpoints. Reliance on and use of technologies is demanded to meet these security standards, but the role of trust had not been examined regarding its impact on this process to date. The current study examines the specific influence of trust on TSO performance during the use of baggage screening technology airport Checkpoints. We will further discuss how findings provided insight toward the role of trust in the use of technology systemically at TSA in addition to how TSA might determine when and where trust would be relevant to examine with various technology use.
Simone McKnight, Ph.D
Global Systems Technologies
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10 - 10 Aug 2021
1:00 pm - 1:45 pm